OSLCare FAQ

Q: What is OSLCare?

A: A smart home safety solution designed specifically to protect and support elderly loved ones, giving families peace of mind even when they’re away. With a focus on smart safety, connectivity, and ease of use, OSLCare offers an all-in-one system that helps caregivers stay informed and respond quickly in emergencies.

Q: Why should I choose OSLCare?

A: Because we are Singapore’s first smart home solution designed for the elderly. We care about your life, not just your devices. Our products, care plans, and support are built to give you confidence, safety, and convenience every day.

Q: How can I feel more confident adopting new smart home technology?

A: Start small, use our guided setup, and rely on OSLCare for support. You’ll gain confidence as your home becomes smarter, safer, and more comfortable.

Q: Can smart home devices help my parents live more independently?

A: Yes. Devices like fall detectors, SOS buttons, and motion sensors alert you or caregiver if something happens, letting you stay independent while staying safe.

Q: What if I’m not tech-savvy? Will I still be able to use it?

A: OSLCare includes easy guidance, tutorials, and support, so even beginners can enjoy the benefits without stress.

Q: Can I control everything with one app?A: Yes, the Leap Care App can centralize control of all your devices.

Q: Can I get alerts if something unusual happens?

A: Yes, sensors can send instant notifications (e.g., motion detected, fall detected) so you’re always aware.

Q: Do need a hub or gateway for my devices?

A: Don’t worry, every package includes a gateway, so you’re ready to use your devices right away. Q: Do all packages include a warranty? How long is the warranty period? A: 1 year warranty Q: How do I place an order? A: Simply browse our website, add products to your cart, and proceed to checkout. You can pay using major credit cards, bank transfer, or supported e-wallets.

https://sg.onsmartliving.com/collections/osl-care? Q: How do you deliver the items? A: • After placing your order, our installer will contact you to arrange the installation schedule.

• The installer will deliver the package to the specified address at the agreed installation date and time, and proceed with the installation.

• Installation will be completed within 7 to 10 working days from the date we receive your order.

• Installation slots are assigned on a first-come, first-served basis and are subject to availability.